Services Representative EKG KMH
Job Description
Facility: Kenmore Mercy Hospital
Shift: Shift 1
Status: Part Time w/Benefits FTE: 0.600000
Bargaining Unit: ACE Associates
Exempt from Overtime: Exempt: No
Work Schedule: Days and Evenings
Hours: 1130a-430p 7a-3p
Summary:
Generates and acknowledges requisitions, prepares charts for testing in department, sorts, copies, faxes reports as required in the department. Has adequate knowledge of computer to perform simple tasks in MS Office (Word, Excel), generate copies of reports, retrieve patient information, and enter required information for statistical purposes. Answers telephone, makes appointments for testing in the department, takes messages and delivers to appropriate persons. Directs and assists physicians, patients and visitors as needed.
Responsibilities:
EDUCATION
- High School graduate
EXPERIENCE
- One (1) year office experience
KNOWLEDGE,SKILL AND ABILITY
- Medical Terminology
- Keyboard and computer knowledge
- Exceptional interpersonal and telephone management skills
- Must be organized in maintaining workflow
- Must possess patience and maturity in dealing with patients and families as well as medical staff and other hospital personnel
- Must be able to work rapidly with frequent interruptions while maintaining high degree of accuracy
- Must have knowledge of testing requirements in order to schedule appointments appropriately
WORKING CONDITIONS
- Environment typical of most office settings, with normal indoor temperatures, lighting, and noise levels
- Potential for exposure to patients with infectious disease processes, or patients who are confused/ combative
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