Medical Office Assistant Surgical Services MSMH

Job Description

Facility: Mount St. Mary's Hospital

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: No Weekends or Holidays

Hours: between 8am-5pm weekdays.

Summary:

Under direction and guidance of the providers and Office Manager of Orthopedic Services, the Medical Office Assistant is assigned to Surgical Services and accepts the responsibility for the delivery of patient care through the process of assessment, planning, implementation and evaluation as appropriate to the ages of the patients served. Provides assistance to healthcare providers in preparing for, conducting and completing patient examinations, tests, and clinical procedures. Provides registration/receptionist and all support functions (i.e. maintains and files patient charts, schedules patient surgeries and appointments, orders diagnostic and therapeutic services, verifies patient's medical insurance coverage and payor prior authorizations) for Hospital's Surgical Services practice. Is responsible for performing a variety of duties relating to the timely accurately processing of outpatients to include clinical and administrative.

Responsibilities:

EDUCATION

• Associate's Degree as a Medical Assistant, or completed an equivalent training program required
• Basic Life Support (BLS) certification required
• Meditech & eCW experience preferred
• Credentialed as a certified Medical Assistant (CMA) preferred

EXPERIENCE

• One (1) year secretarial/receptionist experience in a hospital, primary care clinic, physician's office, or equivalent required. If there are no applicants with one (1) year experience, the Hospital will then consider applicants who possess working knowledge of medical terminology, basic patient care and medical office practice and procedures acquired through a school program required
• Two (2) years' experience in a hospital, clinic or physician group practice as a Medical Office preferred
• Meditech & eCW experience preferred

KNOWLEDGE, SKILL AND ABILITY

• Answer telephones
• Balance figures
• Compile statistics
• Compose letters/memorandums
• Input data into computer programs
• Maintain filing systems, logs, patient charts
• Proof-read documents
• Research information
• Schedule appointments
• Establish filing systems
• Knowledge of basic patient care and medical office practice and procedures
• Computer equipment
• Calculator
• Clinical computer information systems
• Diagnostic equipment
• Fax
• Personal computer
• Photocopier
• EKG machine
• Excellent communication skills, including both oral and written

WORKING CONDITIONS

• Exposed to infection from disease-bearing specimens; hazards of handling diseased organs and tissues; housekeeping cleaning agents/chemicals; hazardous anesthetic agents, body fluids and wastes; unpleasant elements (accidents, injuries and illness)
• May be exposed to toxic chemicals (i.e. photocopier)
• Regularly exposed to the risk of bloodborne diseases
• Subject to many interruptions; varying and unpredictable situations
• Increased pressure due to multiple calls and inquiries
• Occasional exposure to unpleasant patient or unit elements
• Contact with patients under wide variety of circumstances
• Handles emergency or crisis situations (potential patient violence); absentee replacement on short notice
• May perform emergency care
• Occasionally subjected to irregular hours
• Occasional pressure due to multiple calls and inquiries
• Flexibility in scheduled working hours/days to meet needs of unit
• Days and hours may change to meet the needs of the position