Join Our Talent Network

Stay Connected with Catholic Health

Join Our Talent Network
Join our Talent Network

Patient Experience Specialist Revenue Management I

This job posting is no longer active.

Location: Buffalo, NY, United States

Share: mail
Save Job Saved

Job Description

Facility: Canisius College

Shift: Shift 1

Status: Per Diem FTE: 0.100000

Bargaining Unit: Catholic Health Emmaus

Exempt from Overtime: Exempt: No

Work Schedule: Varied

Hours: varied between 7a and7p

Summary:

The primary responsibility of a Patient Experience Specialist I is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner. Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The Patient Experience Specialist I performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in basic aspects of the revenue cycle process to ensure appropriate responses. The Patient Experience Specialist I maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions. Additionally, continuous collaboration with Clinical Teams, Revenue Cycle Teams, and IT associates is an ongoing priority.

Responsibilities:

EDUCATION
  • High School diploma or equivalent required

EXPERIENCE
  • Customer service experience preferred
  • Knowledge of Healthcare preferred
  • Physician office experience preferred

KNOWLEDGE, SKILL AND ABILITY
  • Possesses basic customer service skills and empathy while interacting with patients
  • Demonstrates excellent, active listening skills
  • Shows comfort with Microsoft Word and Excel
  • Works well with computers and possesses good typing skills
  • Demonstrates a personal commitment to promoting high performance
  • Strives for continuous improvement
  • Maintains high energy and a positive attitude
  • Excellent time management, organizational and problem-solving skills
  • Strong oral and written communication skills
  • Thinks quickly and uses appropriate judgment
  • Demonstrates diplomacy and patience while interacting with consumers and colleagues
  • Demonstrates regular, consistent and punctual attendance
  • Must be able to work variable schedules
  • Able to interact with staff, colleagues and stakeholders in a respectful manner
  • Maintains a neat and professional appearance

WORKING CONDITIONS

ENVIRONMENT
  • Normal heat, light space, and safe working environment; typical of most office jobs

VACCINE REQUIREMENTS

  • Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your new employee pre-boarding. Exceptions to the COVID-19 vaccination requirement may be granted for medical reasons.
Share: mail

Similar Jobs

Medical Assistant TRI OBGYN Buffalo Delaware

Buffalo, NY, United States
Trinity OBGYN Buffalo Delaware

Patient Access Specialist Patient Registration SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Coordinator Staffing Scheduling Patient Care Services MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Unit Clerk B Emergency Department MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Unit Clerk 5 ME MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Receptionist Clerk Office Operator Central Transport MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Switchboard Operator SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Accounts Receivable Specialist Collections & Follow Up RMC

Buffalo, NY, United States
Administrative Regional Training Cntr

Medical Assistant TRI Cardio Buffalo Kensington

Buffalo, NY, United States
Trinity Cardio Buffalo Kensington

Technical Data Specialist Nurse Family Partnership

Buffalo, NY, United States
Administrative Regional Training Cntr

Health Home Navigator HC

Buffalo, NY, United States
Administrative Regional Training Cntr

Health Home Navigator HC

Buffalo, NY, United States
Administrative Regional Training Cntr

Administrative Coordinator Finance

Buffalo, NY, United States
Administrative Regional Training Cntr

Patient Experience Specialist Revenue Management II

Buffalo, NY, United States
Canisius College

Patient Access Specialist Patient Access MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo