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Manager Support Services Home Care MSHC

Location: Buffalo, NY, United States

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Job Description

Facility: Administrative Regional Training Cntr

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days with Call Weekend and Holiday Rotation

Hours: 8:00am-4:00pm

Summary:

The Manager Support Services implements, directs and manages the intake and scheduling staff to ensure accurate and timely processing of referrals and scheduling for Catholic Health Home Care. Collaborates with Director of Patient Services, Regional Directors, and management team throughout Catholic Health to ensure effective and efficient flow of processes necessary to optimize agency performance in order to maintain quality care consistent with the mission and values of Catholic health.

Responsibilities:

EDUCATION:
  • Associate Degree required
  • Bachelor Degree preferred

EXPERIENCE:
  • Minimum of two (2) years of health care experience required
  • Previous Admission experience preferred
  • Previous Scheduling experience preferred
KNOWLEDGE, SKILL, AND ABILITY

  • Strong leadership and supervisory skills
  • Strong organizational skills
  • Strong problem solving skills
  • Strong written and verbal communication skills
  • Strong computer skills
  • Strong interpersonal skills
  • Ability to participate as a team and interact with multiple departments
  • Ability to address service issues with a sense of urgency
  • Ability to multi-task and work in a fast paced environment
  • Ability to manage multiple tasks and priorities simultaneously
  • Ability to drive and travel to multiple sites.
  • Coaching and Developing Others. Ability to use praise and positive/helpful feedback to recognize others regarding skills, specific knowledge, understand personal strengths and weaknesses, willingly shares expertise, helps others develop abilities, create realistic career goals and plans, rounding. Ability and willingness to coach staff with negative behaviors and/or knowledge deficits, or reach out to others with ability to coach/assist these staff members in improvement.
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