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Switchboard Operator MHB

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Location: Buffalo, NY, United States

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Job Description

Facility: Mercy Hospital of Buffalo

Shift: Shift 1

Status: Per Diem FTE: 0.010000

Bargaining Unit: CWA Local 1133

Exempt from Overtime: Exempt: No

Work Schedule: Varied

Hours: 7a-3p, 8a-4p, 4p-8p, 4p-9p. 3p-11p, 11p-7a.

Summary:
Under the direction of the Director of Admissions, and according to specific procedures, the telephone operators operate a console telephone switchboard in order to relay incoming, outgoing and interoffice calls; performs various hospital communications and clerical duties.

Responsibilities:

EDUCATION
  • High School diploma or GED
  • One year switchboard experience, preferably in a Hospital setting.

EXPERIENCE:
  • Must possess excellent/effective communication/interpersonal skills
  • Must be able to deal with the Public, Medical Staff and Hospital Personnel in a courteous and professional manner
  • Must be able to work under stressful conditions and have the ability to exercise good judgement in decision making.

WORKING CONDITIONS
  • Must possess the stamina for sitting for prolonged periods of time
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