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Help Desk Analyst I Information Technology

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Location: Buffalo, NY, United States

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Job Description

Facility: Sisters of Charity Hospital Dever Building

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days Evenings Nights with Weekend and Holiday Rotation


7:00a-3:00p, 3:00p-11:00p; 11:00p-7:00a

The position requires basic understanding of PC hardware/software, general knowledge of broadband or network connectivity and electronic health records. Will provide technical assistance to resolve issues related to computer hardware and software, including printing and operating systems. Must have good customer service and teamwork skills, a positive attitude, good judgment, technical and analytical aptitude, and be dependable and respectable. Will interact with end users to diagnose problems and implement solutions, thoroughly document IT problems using Remedy, escalates issues when needed, and supports systems security and standards. Work with other helpdesk members to ensure adequate coverage is provided.


  • High school education or equivalent required
  • Requires 3- 6 months of technical customer service experience, or equivalent combination of experience and college level education


Must have:
  • Good customer service and teamwork skills
  • A positive attitude
  • Good judgment
  • Technical and analytical aptitude
  • Be dependable and respectable
  • Employee has regular access to confidential data, which if revealed could have a negative internal and external effect

  • Normal heat, light space, and safe working environment; typical of most office jobs


  • Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your new employee pre-boarding. Exceptions to the COVID-19 vaccination requirement may be granted for medical reasons.
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