Join Our Talent Network

Stay Connected with Catholic Health

Join Our Talent Network
Join our Talent Network

Help Desk Analyst I Information Technology

Location: Buffalo, NY, United States

Share: mail
Save Job Saved

Job Description

Facility: Sisters of Charity Hospital Dever Building

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: No

Work Schedule: Days Evenings Nights with Weekend and Holiday Rotation

Hours:

7:00a-3:00p, 3:00p-11:00p; 11:00p-7:00a

Summary:
The position requires basic understanding of PC hardware/software, general knowledge of broadband or network connectivity and electronic health records. Will provide technical assistance to resolve issues related to computer hardware and software, including printing and operating systems. Must have good customer service and teamwork skills, a positive attitude, good judgment, technical and analytical aptitude, and be dependable and respectable. Will interact with end users to diagnose problems and implement solutions, thoroughly document IT problems using Remedy, escalates issues when needed, and supports systems security and standards. Work with other helpdesk members to ensure adequate coverage is provided.

Responsibilities:

EDUCATION
  • High school education or equivalent required
EXPERIENCE
  • Requires 3- 6 months of technical customer service experience, or equivalent combination of experience and college level education

KNOWLEDGE, SKILL AND ABILITY

Must have:
  • Good customer service and teamwork skills
  • A positive attitude
  • Good judgment
  • Technical and analytical aptitude
  • Be dependable and respectable
  • Employee has regular access to confidential data, which if revealed could have a negative internal and external effect

WORKING CONDITIONS
  • Normal heat, light space, and safe working environment; typical of most office jobs
Share: mail

Similar Jobs

Coder Analyst Inpatient HIM MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Coordinator Clinical Research Neuroscience MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

Lead Technical Engineer I Network Technical

Buffalo, NY, United States
Sisters of Charity Hospital Dever Building

Help Desk Analyst I Information Technology

Buffalo, NY, United States
Sisters of Charity Hospital Dever Building

Educator Clinical Applications Home & Community Based Care

Buffalo, NY, United States
Administrative Regional Training Cntr

Dietitian Nutritional Services SCH

Buffalo, NY, United States
Sisters of Charity Hospital

Social Worker MSW Rehab MSHC

Buffalo, NY, United States
Administrative Regional Training Cntr

Senior Accountant Finance

Buffalo, NY, United States
Administrative Regional Training Cntr

Accountant Corporate

Buffalo, NY, United States
Administrative Regional Training Cntr

Application Programmer Analyst III

Buffalo, NY, United States
Administrative Regional Training Cntr

Reimbursement Analyst

Buffalo, NY, United States
Administrative Regional Training Cntr

Registered Nurse Care Manager Transition of Care SCH MSC SJC

Buffalo, NY, United States
Sisters of Charity Hospital

Registered Nurse Care Manager Transition of Care SCH MSC SJC

Buffalo, NY, United States
Sisters of Charity Hospital

Clinical Transformation Team Administrator N

Buffalo, NY, United States
Administrative Regional Training Cntr

Lead Security Engineer I

Buffalo, NY, United States
Administrative Regional Training Cntr

Facility Planner

Buffalo, NY, United States
Administrative Regional Training Cntr

Talent Acquisition Advisor

Buffalo, NY, United States
Administrative Regional Training Cntr

Laboratory Quality Specialist III

Buffalo, NY, United States
Sisters of Charity Hospital

Accountant Finance

Buffalo, NY, United States
Administrative Regional Training Cntr

Talent Acquisition Marketing and Outreach Partner

Buffalo, NY, United States
Administrative Regional Training Cntr

Talent Acquisition Advisor

Buffalo, NY, United States
Administrative Regional Training Cntr

Coder Analyst Outpatient HIM MHB

Buffalo, NY, United States
Mercy Hospital of Buffalo

HRIS Application Analyst

Buffalo, NY, United States
Administrative Regional Training Cntr

Coder Analyst Outpatient Health Information

Buffalo, NY, United States
Administrative Regional Training Cntr

Coder Analyst Inpatient Health Information

Buffalo, NY, United States
Administrative Regional Training Cntr