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Lead Technical Engineer I Network Technical

Location: Buffalo, NY, United States

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Job Description

Facility: Sisters of Charity Hospital Dever Building

Shift: Shift 1

Status: Full Time FTE: 1.000000

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Work Schedule: Days

Hours: Monday through Friday 8:00AM to 4:30PM

Summary:

The Lead Technical Engineer-Level I provides advanced technical support and assistance to a broad customer base, specializing in a wide range of products and services. Proactively detect anomalies and performance issues, and bring to resolution to the full satisfaction of our customers and associates. Utilize test tools and equipment to diagnose and isolate the cause of service interruptions on the Catholic Health Network. Work with engineering team members to perform a full range of complex network designs encompassing multiple technologies and make recommendations to project managers regarding the integration of these technologies into the existing network while working with senior staff to ensure platform stability and standardization of implementations. Associates will also have responsibility for mentoring Networking staff for the purpose of support, monitoring, troubleshooting, and knowledge development.

Responsibilities:

EDUCATION
  • Bachelor of Science or Arts in Computing or related field strongly preferred
  • In lieu of the Bachelors degree an Associates Degree in Computer Science or related field and one or more of the following certifications will be acceptable:
  • Cisco Certified Network Associate (CCNA) & Microsoft Certified Professional (MCP)
  • Cisco Certified Network Professional (CCNP)
  • Certified Information Systems Security Professional (CISSP)
  • Certified Information Security Officer (CISA)
  • Information Systems Security Engineering Professional (ISSEP)
  • Microsoft Certified Systems Engineer (MCSE) and one of the following: A+, Network+ or Security+
EXPERIENCE
  • Bachelors: minimum three (3) - five (5) years of related experience required, or
  • Associates: minimum seven (7) years progressive IT Engineering experience
  • One (1) - two (2) years in a supervisory capacity
  • Some experience in a healthcare setting is preferred
  • Candidate must specialize in one or more of the following:
  • Voice Over IP/Telephony Engineer
  • Security Administration
  • Data Center Administration
  • SQL Administration
  • Windows Administration
  • Network Administration
  • Backup Administration
  • Virtualization Administration
  • Storage Administration

KNOWLEDGE, SKILLS AND ABILITY
  • Experience directly in medium to large network environments, and personal computer support
  • Experience in a healthcare setting is also recommended and preferred
  • Travel to remote sites as appropriate to participate in data center operations, server installs, and engineering team and project meetings
  • Participate in on-call rotational 7 x 24 pager duty. Respond to emergency IT situations as they occur (including during non-scheduled work time)

WORKING CONDITIONS
  • Normal heat, light space, and safe working environment; typical of most office jobs
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